Terms & Conditions

1. About BQMed

BQMed is a healthcare commerce platform that facilitates communication and order management between customers, pharmacies, pharmacists, delivery agents, and administrators for the purchase and delivery of pharmaceutical products.

BQMed operates through:

• Open Customer Model
• Closed Customer Model

The Platform does not provide medical diagnosis or treatment services.

2. Eligibility

• Be at least 18 years of age or use the Platform under parental/legal guardian supervision.
• Provide accurate registration information.
• Maintain the confidentiality of account credentials.

3. Customer Types

Open Customers

Customers who register directly through the BQMed application.

Orders placed by Open Customers are fulfilled by BQMed Pharmacy.

Closed Customers

Customers added or managed by participating pharmacies or pharmacists.

• Pharmacy-added customers place orders directly with the respective pharmacy.
• Pharmacist-added customers place orders that are fulfilled by BQMed Pharmacy.
• Closed customers will not view or interact with other pharmacies through the Platform.

4. Prescription and Product Orders

Customers may place orders by:

• Uploading prescriptions
• Uploading product images
• Entering medicine or product names

Customers are responsible for ensuring that uploaded prescriptions and information are accurate and valid.

BQMed reserves the right to reject any order that:

• Contains invalid or expired prescriptions
• Violates applicable laws
• Contains inaccurate information

5. Pharmacy Responsibilities

• Maintain valid licenses and regulatory approvals.
• Ensure medicines are dispensed according to applicable laws.
• Accurately update order, delivery, and payment statuses.
• Maintain confidentiality of customer information.

6. Pharmacist Responsibilities

• Maintain valid professional registrations where required.
• Use the Platform only for lawful business purposes.
• Manage customer relationships responsibly.
• Provide accurate information regarding repeat orders and customer interactions.

7. Delivery Agent Responsibilities

• Deliver orders responsibly and accurately.
• Update delivery status truthfully.
• Handle customer information confidentially.
• Comply with applicable transportation and healthcare regulations.

8. Payments

• Payments may be completed through supported payment methods including QR-code-based payments.
• Pharmacies and administrators may update payment status after verification.
• BQMed is not responsible for delays caused by third-party payment providers.

9. Commissions and Earnings

Pharmacists and delivery agents may earn commissions based on approved transactions.

BQMed reserves the right to:

• Verify transactions before commission approval.
• Adjust, reject, or reverse commissions in cases of fraud, abuse, refunds, or system errors.
• Approve or reject payment requests.

10. Chat and Communication

The Platform may provide text and voice communication features.

Users agree not to:

• Share unlawful content.
• Abuse, harass, threaten, or impersonate others.
• Share misleading medical information.

BQMed may monitor, review, or retain communications for quality, security, and compliance purposes.

11. Repeat Orders

Pharmacies and pharmacists may create repeat orders for customers. Customers must review and confirm repeat orders before processing.

12. Offers and Promotions

BQMed may provide promotional offers, discounts, and schemes.

• Offers may have limited validity periods.
• Offers may be modified or withdrawn without prior notice.
• Offers may be subject to eligibility requirements.

13. Prohibited Activities

• Upload false prescriptions.
• Use another person's account.
• Attempt unauthorized access to the Platform.
• Interfere with Platform operations.
• Violate healthcare, pharmaceutical, or consumer protection laws.

14. Intellectual Property

All content, trademarks, logos, software, and branding associated with BQMed are owned by or licensed to BQMed and protected by applicable intellectual property laws.

15. Limitation of Liability

BQMed acts as a technology platform facilitating transactions and communications.

To the maximum extent permitted by law, BQMed shall not be liable for:

• Medical outcomes.
• Prescription accuracy provided by users.
• Pharmacy stock availability.
• Delivery delays caused by external circumstances.
• Indirect, incidental, or consequential damages.

16. Account Suspension

• Violation of these Terms.
• Fraudulent activity.
• Misuse of the Platform.
• Legal or regulatory requirements.

17. Changes to Terms

BQMed may update these Terms at any time. Continued use of the Platform constitutes acceptance of revised Terms.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of competent courts in Kerala, India.

19. Contact Information