Privacy Policy

Effective Date: July 2, 2026

BQMed respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the BQMed Platform.

1. Information We Collect

Personal Information

  • Name
  • Mobile Number
  • Email Address
  • Address
  • Date of Birth (if required)
  • Profile Information

Healthcare Information

  • Prescription Images
  • Product Images
  • Order Details
  • Medicine Information
  • Customer Notes

Pharmacy Information

  • Pharmacy Registration Details
  • Business Information
  • License Information
  • Bank Account Details

Pharmacist Information

  • Professional Registration Details
  • Identity Verification Information
  • Commission and Payment Information

Delivery Agent Information

  • Identification Details
  • Vehicle Information
  • Delivery History
  • Payment Details

Technical Information

  • Device Information
  • IP Address
  • App Usage Information
  • Log Data
  • Location Data (where permitted)

2. How We Use Information

  • Create and manage accounts.
  • Process orders.
  • Facilitate prescription verification.
  • Coordinate deliveries.
  • Process payments and commissions.
  • Provide customer support.
  • Improve services and user experience.
  • Detect fraud and misuse.
  • Comply with legal obligations.

3. Customer Segmentation

Information may be used to identify whether a customer belongs to:

  • Open Customer Model
  • Closed Customer Model

This helps route orders to the appropriate pharmacy or BQMed Pharmacy.

4. Sharing of Information

We may share information with:

Pharmacies

To process and fulfill customer orders.

Pharmacists

For customer management and repeat order processing.

Delivery Agents

To complete deliveries.

Service Providers
  • Hosting
  • Messaging
  • Payment Processing
  • Analytics
  • Customer Support
Legal Authorities

When required by law or regulatory obligations.

We do not sell personal information to third parties.

5. Prescription and Medical Information

Prescription and medicine-related information is processed solely for order fulfillment and healthcare service purposes.

Users should ensure uploaded prescriptions are valid and accurate.

6. Communication Records

Text and voice communications through the Platform may be stored for:

  • Customer Support
  • Quality Assurance
  • Security Investigations
  • Regulatory Compliance

7. Data Security

We implement reasonable technical and organizational safeguards including:

  • Access Controls
  • Authentication Mechanisms
  • Secure Data Transmission
  • Monitoring and Logging

However, no system can guarantee absolute security.

8. Data Retention

We retain information for as long as necessary to:

  • Provide Services
  • Comply with Legal Obligations
  • Resolve Disputes
  • Prevent Fraud

Data may be securely deleted when no longer required.

9. User Rights

  • Access their information.
  • Correct inaccurate information.
  • Request deletion of eligible information.
  • Withdraw consent where applicable.
  • Request account closure.

Certain information may be retained where legally required.

10. Cookies and Analytics

BQMed may use cookies, device identifiers, and analytics tools to:

  • Improve Performance
  • Understand Usage Patterns
  • Enhance User Experience

Users may control certain tracking preferences through device settings.

11. Children's Privacy

The Platform is not intended for children under 18 years of age without parental or legal guardian supervision.

12. International Transfers

Where necessary, information may be processed or stored using service providers operating in different jurisdictions while maintaining appropriate safeguards.

13. Changes to Privacy Policy

BQMed may update this Privacy Policy periodically. Updated versions will be published through the Platform.

14. Contact Us

Email: bqmed2026@gmail.come

Phone: +91 7034800222

Address: Valluvambram P.O, Pookkottur, Malappuram, Kerala – 673642

By using BQMed, you consent to the collection and use of information as described in this Privacy Policy.